ACCOUNT MANAGER

We are looking for an organized, curious and structured Account Manager who is eager to develop their skills in a collaborative and growing corporate environment.

The Account Manager will be responsible for supporting a portfolio of existing customer accounts, ensuring consistent follow-up and the smooth progression of assigned requests, orders and projects. Working closely with internal teams, the Account Manager will act as the main point of contact for the accounts under their responsibility, coordinate various requests and ensure that follow-ups are handled proactively and within established timelines.

We are looking for someone who is reliable, well organized and customer-focused, with the ability to understand a company’s structure and processes, maintain thorough follow-up and collaborate effectively with various internal teams.

• Identify business opportunities within the existing customer base and ensure proper follow-up;
• Support new customers through the onboarding process to ensure a smooth transition and effective handover;
• Prepare straightforward sales proposals, contribute to contract preparation and ensure the related administrative follow-up;
• Coordinate project kick-offs and ongoing follow-up with internal teams, including Sales, Installation, Support and the Order Desk;
• Act as a point of contact for customers, maintain regular communication and build positive, long-term professional relationships;
• Gather and communicate relevant information regarding customer needs, forecasts, projects and issues to the appropriate internal teams;
• Work closely with the Sales Engineer, as well as the Installation and Support teams, to ensure a clear understanding of customer needs and proper follow-up on proposed solutions;
• Contribute to the preparation and follow-up of customer business reviews;
• Coordinate customer requests and issues with the appropriate internal teams and ensure they are followed through to resolution;
• Document account-related activities, communications and follow-ups in the Customer Relationship Management (CRM) system;
• Perform any other related duties.

• College diploma (DEC) in Business Administration or a related field;
• One (1) to three (3) years of experience in customer service, coordination, inside sales or account support;
• Asset: experience in a sales environment, a small or medium-sized business, or an international organization;
• Basic understanding of how a structured organization operates, along with an interest in learning how different departments work together;
• Good command of the Microsoft Office suite and ability to quickly learn new tools and internal systems;
• Excellent verbal and written communication skills in both French and English in order to serve our international customer base;
• Strong organizational skills, attention to detail in follow-ups, and the ability to prioritize multiple files and projects at the same time;
• Ability to work independently on day-to-day follow-ups, exercise good judgment and know when to ask for support;
• Ability to learn quickly, adapt and thrive in a fast-changing environment;
• Proactive attitude, curiosity and a genuine interest in understanding the company’s internal processes;
• Asset: familiarity with a Customer Relationship Management (CRM) system;
• Asset: interest in the movie, technology and/or video game industries.

• An energetic team working to entertain the planet
• An opportunity to innovate, grow and make a significant impact
• A work schedule with the possibility of teleworking
• Complete insurance plan (including telemedecine services)
• Skills development and training
• Personal days
• Bonus program
• Annual credit for physical activities ($350)
• Salary commensurate with your talent
• Happy hours, themed dinners, variousos activities
• In-office D-BOX cinema
• Free coffee & tea
• And much more!

D-BOX is committed to making our team a better reflection of society and values diversity of all forms. We encourage applications from women, from those who identify as Indigenous, as a Person of Colour, as a member of the LGBTQ2S+ community, as a person with a disability and from other cultural, racial or ethnic minorities.